Refund & Returns Policy

At ByAzora, we want you to be satisfied with your purchase. If there is an issue with your order, please review our policy below.

⭐ 30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible, the item must be in the same condition you received it and, where applicable, in its original packaging.

🟢 1. Eligible for Refund or Replacement

You may be eligible if:

• Order is not delivered within 15 business days after the estimated delivery timeframe

• Item arrives damaged, defective, or broken

• Wrong item is received

• Item has a major manufacturing defect

• You change your mind within 30 days, provided the item meets our return requirements

Return Shipping: For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

For damaged, defective, or incorrect items, please contact us before returning the product.

🔴 2. Non-Refundable Situations

Refunds may not be available for:

• Incorrect or incomplete shipping address provided by the customer

• Items damaged through misuse or improper handling

• Minor color differences caused by screen or display settings

• Missed delivery attempts when the customer is responsible

Orders marked as “Delivered” by the carrier will be reviewed on a case-by-case basis if you believe the package was not received.

🟡 3. Claim Timeframe

• Damaged, defective, or wrong item: Contact us within 7 days of delivery

• Return/change of mind: Request within 30 days of delivery

• Undelivered order: Contact us after the applicable delivery timeframe has passed

🟠 4. Proof Required

We may request:

• Photos or videos of the item

• Photos of the package and shipping label

• Order number and other relevant details

🔵 5. Refund Process

Once your return or claim is reviewed and approved:

• Refunds are issued to the original payment method

• Refund processing may take 5–10 business days

• A replacement or store credit may be offered when appropriate

🟤 6. Order Cancellation

Orders may be cancelled within 12 hours of placing the order, provided they have not already been processed or shipped.

Once an order has shipped, cancellation is no longer possible.

📧 Contact Us

For returns, refunds, or order assistance, please contact:

Email: info@byazora.com

Our support team typically responds within 24–48 hours.