Refund policy

 

🟣 Refund & Returns Policy – ByAzora

At ByAzora, we are committed to providing a reliable and satisfying shopping experience. If there is any issue with your order, please review our refund policy below.

⭐ 30-Day Money-Back Guarantee

We stand behind our products. if you are not satisfied with your purchase or receive a damaged item, we off a hassle-free 30-days return or replacement policy,

🟢 1. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

✅ Order not delivered within 15 business days
✅ Damaged, defective, or broken item
✅ Wrong item received
✅ Major manufacturing defect

🔄 Change of Mind (30 Days):
Returns accepted within 30 days of delivery if you change your mind. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. 

🚚 Return Shipping:
Customer covers return shipping costs. Shipping fees are non-refundable.

📦 Notes:
Proof (photo/video) may be required. Refunds are issued to the original payment method.

🔴 2. Non-Refundable Cases

❌ Incorrect or incomplete address provided
❌ Order marked as “Delivered” by courier
❌ Slight variations color may due to screen settings
❌ Missed delivery attempts

🟡 3. Claim Time Frame

⏳ Not delivered: 15 business days
⏳ Damaged/Wrong items: 7 days

🟠 4. Proof Required

📸 Photos or videos required
📦 Package image with label
📝 Order details

🔵 5. Refund Process

  • Reviewed before approval
  • Processed in 5–10 business days
  • Refund or store credit
  • Replacement may be offered

🟤 6. Order Cancellation

⏰ Within 12 hours only
❌ After shipping not possible

📧 7. Contact Us

info@byazora.com
Response time: 24–48 hours